Last updated: September 30, 2026
This policy covers two kinds of orders: online orders (retail purchases from our website, shipped as small parcels) and wholesale and OEM orders (shipped FOB). The section headings say which one applies.
Part 1: Online orders
Where we ship
We ship SINVYX products to the United States, Canada, the United Kingdom, Europe (Germany, France, Italy, Spain, the Netherlands, Portugal and Norway), Oceania, Bahrain, and selected countries in Africa (Nigeria, Zimbabwe and Zambia). If your country is not listed, email info@sinvyx.com before you order and we will tell you what is possible.
Where your order ships from
- United States: orders ship from Amazon fulfillment centers (FBA / Multi-Channel Fulfillment).
- All other countries: orders ship directly from Hong Kong.
Processing time
Orders ship within 48 hours (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive an email with a tracking number once your order ships.
Delivery time
Delivery times are estimates and begin when the order ships.
- United States: about 3 to 7 business days.
- Other countries: at least 7 business days. Exact times depend on the destination and carrier.
Carrier delays, weather, holidays and customs checks can add time.
Shipping cost
Shipping cost, if any, is shown at checkout before you pay.
Lithium battery shipping
SINVYX products contain lithium batteries and are shipped as regulated goods. All models are tested to UN38.3. Carrier rules limit how some batteries can travel, so we choose the carrier and service that meets safety rules. We cannot change the shipping method on request.
Customs, duties and taxes
For online orders, prices at checkout include import duties and taxes for the countries we ship to (Delivered Duty Paid). You do not pay any duties or taxes to the carrier on delivery. If a carrier or customs office asks you for extra charges, do not pay them; contact info@sinvyx.com and we will resolve it.
Tracking your order
Use the tracking link in your shipping email, or contact us with your order number.
Address errors, lost and damaged parcels
Please check your address at checkout. We cannot redirect a parcel once it is with the carrier. If your parcel is lost, or arrives damaged, email info@sinvyx.com within 7 days of the delivery date (or the expected delivery date) with your order number and photos of the parcel and product. We will work with the carrier and offer a replacement or refund.
Part 2: Wholesale and OEM orders
Terms of sale
Wholesale, distributor and OEM / custom orders are quoted and shipped FOB, at the departure point agreed in your quotation. Under FOB, we hand the goods, cleared for export, to the carrier you name or approve at that point. From that point, freight, insurance, import duties, taxes and risk of loss are the buyer’s.
Shipping method
Wholesale orders mainly ship by air freight. We can arrange other methods, such as sea freight or express, based on your needs. Lithium battery rules apply to every method, and some models may only be available by certain methods.
Lead time and quotation
Lead time, quantity, packaging, payment terms and the shipping terms are confirmed in your quotation or sales contract. If the contract differs from this page, the contract applies. To start an enquiry, use the wholesale form on our Contact Us page.
Contact
BRIGHT POWER (CHINA) LIMITED · info@sinvyx.com · +86 159 8671 2587